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FAQS
Frequently Asked Questions
Looking for the Cleaning Service in Wilmington NC and Surrounding Area?
What’s included in a standard home cleaning?
Our standard cleaning covers all high-traffic areas of your home. This includes dusting and wiping surfaces, vacuuming and mopping floors, cleaning bathrooms and kitchens, emptying trash, and tidying up common spaces. We tailor each clean to your specific needs—just let us know your priorities!
Do I need to be home during the cleaning?
Not at all. Many of our clients provide a key or code so we can clean while they’re away. Your trust and privacy are extremely important to us—we treat every home with the utmost care and confidentiality.
Do you bring your own cleaning supplies and equipment?
Yes! RW Housing LLC provides all professional-grade cleaning products and equipment needed for the job. If you have specific products you’d like us to use, we’re happy to accommodate.
How long does a typical cleaning take?
It depends on the size and condition of your home, but most standard cleanings take between 2 to 4 hours. We always aim to work efficiently without cutting corners. For larger or deeper cleans, we’ll give you a time estimate upfront.
What happens if I need to cancel or reschedule?
Life happens—we totally get it! We ask for at least 24 hours’ notice to reschedule or cancel. This helps us manage our calendar and keeps things running smoothly. Late cancellations may incur a small fee.
Are you insured and background-checked?
Absolutely. RW Housing LLC is fully insured, and every team member is carefully screened and background-checked. You can feel confident knowing your home is in safe, professional hands.
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100% Satisfaction Guarantee
Your satisfaction is our top priority! We proudly offer a 100% Happiness Guarantee on all our cleanings.